Integrated Ticketing System

What exactly is an integrated ticketing system and what are the benefits of using one? How is it different from other forms of customer support?

A ticketing system is the most widely used medium of correspondence that web hosting providers offer to their customers. It’s most often part of the billing account and is the most efficient way to resolve an issue that requires a certain amount of time to investigate or that has to be escalated to an administrator. In this way, all replies given by either party will be stored in the very same location in case somebody else wants to work on the problem at hand and the info already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which suggests that you’ll have to sign in and out of no less than two accounts in order to perform a certain task or to contact the company’s client support team. In case you want to administer several domain names and each one is hosted in its very own account, you will need to use even more accounts simultaneously. Also, it might take a substantial span of time for the hosting provider to answer your ticket requests.

: Integrated Ticketing System in Semi-dedicated Hosting

We deem it more efficient to manage everything from one single place, which is why we’ve incorporated a support ticket system into the in-house built Hepsia Control Panel, which comes with each single semi-dedicated server account. This will allow you to handle the correspondence with our client care team together with your content, so you will not have to memorize one more log-in name for a different admin interface. You will be able to send a new ticket or to track the status of an old one with no more than a few clicks of the mouse while you are browsing the files within your account. Plus, you can look through older tickets using a smart search box or take a look at relevant FAQ articles with solutions to commonly met complications. The integrated ticketing system is monitored 24/7 with the maximum ticket response time being only sixty minutes, so there’ll always be someone to help you out.