24/7 Customer Support

Find out more about what ‘customer support’ indicates in the web hosting community and about the different support types.

The access to the customer and technical support that a website hosting company offers will tell you a lot for the services they provide as well. In case you are allowed to use only email messages and tickets, you have most probably come across a reseller and not the actual website hosting supplier. If this is the case, you may have to wait for a few days to have an issue resolved since your reseller may not be checking their communication regularly or they may need to get in touch with the actual hosting company for additional help. When the supplier offers you several ways of communication with short response time available at any moment, they're almost certainly the top provider, not only a reseller. Which means that you will reap the benefits of timely assistance and quality support as they'll have direct access to the servers where your account will be created. No matter what the trouble - sales or technical, it is generally much better to have the option to get in touch with your web hosting company right away using your favourite way of communication.

: 24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you choose, you'll be able to reap the benefits of our 24/7 support services even on official holidays. All of your sites will be available all the time and so will we. With many different contact options, you'll be able to pick the best method to get in touch with us and inquire about our services in case you don't have an account yet, or get support if you're already one of our customers. You can call us, start a chat with a live consultant, send an email or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options come with a one-hour response time warranty, even though it hardly ever takes more than 20 mins to receive assistance irrespective of the complexity of the problem. Using our customer and technical support services, we are there for you when you need us, not a couple of days afterwards.